Your Questions, Our Answers
We have gathered answers to the most frequently asked questions here to help you quickly. If you can't find what you are looking for, please feel free to contact us for more information.
What are the delivery times?
We typically ship your orders within 2-5 business days. Times may vary depending on your location and shipping conditions. You will receive an email with details as soon as your order is shipped.
Can I return a product?
Yes, you have 14 days after receipt to return a product, provided it is unused and in its original packaging. Once the product is received and checked, we will proceed with the refund or exchange according to your choice.
What payment methods are accepted?
We accept credit and debit cards (Visa, Mastercard, etc.), PayPal and bank transfers. These options ensure secure payments for complete peace of mind.
Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk or group orders. These discounts depend on the quantity ordered. Please contact us directly for a personalized quote.
How can I track my order?
Once your order has been shipped, we will send you an email with a tracking link. This link will allow you to check the delivery status and estimated arrival date in real time.
Do you offer custom products?
Yes, we offer customization options for some products. This includes design changes, engravings or other adjustments to suit your needs. Please send us your specifications for more information.
Can I cancel my order after placing it?
Orders can be cancelled before they are shipped. If you wish to cancel, please contact our customer service as soon as possible. If the order has already been shipped, we can arrange a return.
What are your customer service hours?
Our customer service is available Monday to Friday from 9am to 6pm. You can reach us via our contact form, by email or by phone.
Do you ship internationally?
Yes, we ship to several countries around the world. Shipping costs and times depend on the destination. Check our "Shipping" page for more details.
How can I contact you for additional questions?
You can use our contact form on the website or send us an email to the address provided. We aim to respond to all requests within 24 business hours.
